Psychometric properties of the new Patients’ Expectations Questionnaire

The authors explore the development of the Patients’ Expectations Questionnaire (PEQ) and examination of psychometric characteristics it encompasses by reviewing s after their clinic visit. Three scales were developed for Pre Experiences (met expectations), based on literature review, semi refined. Patients completed the questionnaire about their ideal and realistic expectations before they saw the doctor, and were asked if their expectations had been met afterwards. reliability (Cronbach’s alphas exceeded α (general practice and hospital). Split-half reliability was also acceptable. Adjusted odds ratios experiences (met expectations), followed by feelings of control in life, and age, were the most powerful independent predictors of overall patient satisfaction ratings with the clinic visit, and independent self expectations had been met overall. This leads the authors to conclude that the PEQ a reliability and validity and covers the main types of patient expectations of ambulatory health care. It has policy potential for monitoring expectation management, and is thus of potential benefit to providers and purchasers of health services, and ultimately to patients.